Frequently Asked Questions

Yes. In order to adhere to the best standard of business and ethics we are also members of the Better Business Bureau. (BBB) We are accredited as well as committed to the BBB as they are usually the first point of reference when our clients are performing their due diligence.

Since 2009, the BBB receives call on a regular basis regarding the Bullion Exchange. The bullion business is growing and because of our accreditation and rating, we remain at the top. Our company's flawless record with the Better Business Bureau testifies to the exceptional customer service and professional excellence, which sets us apart from the competition. The BBB will advise you to deal with a company that has a rating of a B or higher.

    A+ 

We are pleased to advise our rating is an A+. Click here to see our BBB rating.

Once you place your order, payment must be perfected within 24 hours. For your reference, our Invoice will have all our banking details necessary to make payment. Payment options are as follows:

Payment options we accept:

• CDN, USD and EURO
• Money Orders
• Bank Drafts
• Direct deposits
• Email payments
• Wire transfers and wire transfers through a fax phone agreement. (a wiring fee is applicable. $25 for our Canadian clients and the same for all other counties).
• Certified cheques

For our U.S. and clients worldwide, the usual method of payment is a wire transfer which includes the $25 wiring fee. Most international wire transfers pass through at least one intermediary bank. Intermediary bank fees are levied by these intermediary banks and not by the sender or recipient bank. Our $25 wiring fee is to cover off the intermediary bank fees.

Payments we do NOT accept are:

• Credit cards
• Third party cheques
• Paypal
• Cash
• Personal or business cheques
• Crypto currencies

FREE shipping AND insurance applies for all orders over 500 oz's of silver or 10 oz's of gold.

All orders are shipped in a nondescript package via Canada Post, USPS, FedEx, UPS or other couriers.

SHIPMENT PACKAGING

When mailing valuable precious metals, discretion and protection are key. Your products are securely wrapped in protective packaging, then placed in the shipping parcel along with packing material to prevent the products from shifting during shipping. Our labels, return address, and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.

SHIPMENT TRACKING

Once your order has been shipped, we will forward your tracking numbers via e-mail.  When you place an order with the Bullion Exchange, you can track your order’s progress from the time of creation until your products are delivered to your doorstep. As soon as your order ships, typically within 2 -15 business days of cleared payment, you will receive an email notification of shipment including your USPS or UPS tracking number.

All orders are fully insured under our blanket insurance policy until the tender of delivery. Packages are shipped discreetly and a signature is mandatory upon delivery for increased security.

IMPORTANT: Waiving your signature, changes in transit, including re directions or holds will void your insurance. This includes leaving your package with an office attendant, family member, building concierge or neighbor. Should any of the above circumstances occur, YOUR PACKAGE WILL BE VOID OF INSURANCE.

It is surprising how many prospective investors simply dive into gold and silver investing without much in the way of a consumer inquiry. That lack of simple due diligence has ended up costing a good many investors thousands of dollars, and sometimes even hundreds of thousands before the damage is detected. Below you will find some brief but valuable guidelines to help you choose the right gold and silver company. It might be the most important decision you will make on the road to becoming a gold and silver owner.

Let's get started....

Choose a company that has a solid track record

Ten years in the business is good; fifteen years or more is even better. Avoid the newcomers, the flashy discounters, and the complicated online coin shops. These outlets are designed more for collectors and dabblers – or buyers out to make a quick, online purchase – than serious investors looking to hedge their portfolios. Choose a company with a solid track record and longevity. It is the mark of a well-run business committed to its clientele.

Choose a company with strong credentials and a reputable history

A simple background check can go a long way in helping you circumvent a company with a history of problems and poor customer service. A quick visit to the Better Business Bureau’s online website can do wonders and save you a major headache down the road. The BBB provides consumers with a company’s basic rating, verified online reviews, and a list of complaints. (If a company does not have a BBB rating, treat it as a red flag.) Pay special attention to the complaints and how they were handled even if the company has managed to maintain a high rating.

A good many precious metals’ businesses that have gone bankrupt, or found themselves in legal difficulties in recent years, showed signs of something being wrong long before-hand in their rating and complaint record. Oftentimes, the BBB will post a warning about such businesses. BBB reviews are another good source of consumer information. Make sure that the reviews are verified and noted as such by the BBB itself. Too often businesses stack their review section with reviews that have not been vetted officially by the BBB. Choose a company with strong BBB credentials. Now more than ever, reputation matters.

Choose a company willing to spend time with you and answer your questions

The company that is abrupt at the outset is the company likely to give you short shrift in the future when you have a question or concern that needs to be addressed. Be especially wary of companies that use aggressive sales tactics. Seek out and develop a relationship with a company that handles your inquiry in a friendly, professional manner. Choose a company willing to work with you. It will provide helpful guidance now and peace of mind in the future.

Choose a company willing to accommodate your timing

Even if you think that you might want to make a purchase at some point in the future, but for whatever reason are not ready now, it would be best to vet candidates ahead of time. By doing the spadework, you will know where to call when the time comes. It is also advisable to do some advance planning with respect to the specific items you might want to add to your portfolio.

Choose a company willing to be patient with your timing needs. It will be there for you when you need it. Hurried decisions made in the heat of a media-driven gold and silver frenzy can lead to mistakes. (Of course, the ideal is to follow the old rule: The best time to buy gold and silver is when everything is quiet.)

Choose a client-oriented company geared to helping investors

Many online companies are happy to take your order (no matter what it is) and then It’s good luck trying to make contact and get information when you need it – particularly when it comes time to sell or track a late delivery. Mostly interested in quick turnover, customer-oriented companies are order-takers rather than experienced, professional advisors. Client-oriented companies tend to take more of an interest in developing a relationship for the long run and focusing on the client’s goals and needs.

Choose a company that takes an interest in you as a long-term client rather than a one-time customer. There is a great deal of difference between the two particularly if your goal is to become a successful gold and silver owner.

Choose a company that will not divert you from your objectives

Most investors come into the gold and silver market looking for a way to preserve their assets from potential financial or economic threats. Not every gold company, however, has asset preservation as its top priority.

Some tout leveraged accounts or high-end numismatics, for example, or graded and over-priced contemporary bullion coins, off-brand bullion bars and jewelry items (to name a few of the wrong turns often taken by first-time investors), none of which serve the safe-haven aspirations of most gold and silver owners.

Choose a company that thinks like you do. Keep it simple.  Buy well-known and established physical coins and bullion with a broad international market. Stick with highly liquid items and take delivery. It will enhance your chances at success.

Choose a company whose website you have explored

Before you even contact a gold company, it would serve your best interest to determine the real nature of its business. You can learn much by browsing a website and determining whether or not the company might be a good fit. Choose a company with a well-run, agreeable website but don’t forget the rest of the due diligence outlined above.

Final Word

Choose the right company and it will help you stay the course on protecting your assets from economic uncertainties. Choose the wrong company and you can suddenly find yourself with more than you bargained for.

• Don’t jump in

• Choose wisely

• Choose carefully

A word on The Victoria Bullion Exchange 

Since 2009, The Victoria Bullion Exchange is one of the most respected names in the precious metals space. Based on the principles of superior customer service, privacy, competitive pricing and quality bullion products built on trust and integrity. We adhere to the most strict guidelines for the integrity of the customer, company and most prominent, the industry.

The Bullion Exchange has always attracted a certain type of investor – one looking for a high degree of reliability and market insight coupled with a professional client (rather than customer) approach to precious metals ownership.

We invite you to visit our website to review our five-star, zero-complaint record.

https://thebullionexchange.ca/faq/

CONTACT INFORMATION

thebullionexchange.ca

1-888-300-8809

admin@thebullionexchange.ca

How much of your portfolio should be in gold or silver? What percent of your portfolio should they comprise? And should you buy more of one metal than the other?

These are important questions. Buy too little and they may not make a material difference to your portfolio. Imagine the sick feeling in your gut if, during a crisis, you realize you didn’t buy enough bullion to withstand it (or better, if you had enough gold and silver, to earn a handsome profit from it). Buy too much and your portfolio is negatively impacted if prices go nowhere or fall.

To answer this question effectively, there are some practical guidelines to consider. And since every person’s circumstances are different, this article will help you develop a custom-tailored strategy suitable to your goals and risk tolerance.

Here are three key questions to ask yourself, along with a bonus question. Answer them and you’ll soon have a bullion strategy ideal for your personal situation…

• Question #1: What Are Your Goals as an Investor?
  
• Question #2: How Much Do I Need to Make a Difference? 
• Question #3: How Much Do I Need To Support My Expenses?
• Bonus Question: Should I Buy More Gold or More Silver?

To assist you in answering these questions and reaching your goals, please call our trading desk for assistance.

The Victoria Bullion Exchange is pleased to announce we can now purchase Precious Metals through our RRSP’s and LIRA’s.  Questrade, the first brokerage in Canada is the vehicle which offers contributors to directly place gold and silver bullion in their RRSP's

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As of 2005, the Canadian Revenue Agency (CRA) now allows Canadian RRSP’s and other retirement vehicles to invest in pure investment-grade precious metals coins.  Other major Canadian banks only offer gold and silver certificates, which provide no real protection in case of a major recession or dollar collapse.  

Questrade offers the ability to hold physical gold and silver as part of an RRSP, TFSA and other retirement vehicles.  Questrade seems to be the best option for 2 reasons: 

1.    They have the best pricing

2.    They allow you to purchase your metals from The Royal Canadian Mint

See here for more information

No to taxes. All investment grade gold (.9999) and silver (.999) products are tax exempt.

Yes to one extra fee. This extra fee applies to all orders under 100 oz's of silver. The extra premiums range from $1.50 - $2.50 per oz. Please call for details.

FREE shipping and insurance included for orders of 500 oz's of silver or 10 oz's of gold. Check our products page for live pricing.

Fees are based on the number of ounces of bullion in storage.  Current pricing is $165 CDN annually for each 1500 oz of silver or 40 oz of gold. Check out our "services" page for more information on storage.

The Bullion Exchange waives the following fees:

• Inventory fees
• Transfer fees
• Exclusive use fees
• Weighing fees
• Stocktaking fees
• Packaging fees

Buying from us will save you 10-20% depending on which bank you deal with. That simply means you can buy more product and oz's for the same value.

We are direct competitors with all banks including Royal Bank, Scotia Bank, TD Bank, CIBC for bullion, gold and silver specifically. Bullion is not their primary source of business, therefore higher premiums, extra fees and longer waits. Bullion IS our business, therefore lower premiums and customer service is a priority.